The following error message appears in the OSCE web console:
Error code 0x000000ff
HTTP Error 500.0 - Internal Server Error - The FastCGI process exited unexpectedly
\\S-WSUS\ofscan\PLM\PHP\php-cgi.exe The FastCGI process has exited unexpectedly
Below are the event logs:
This error 0xc0000135 is because of missing VC runtime 2015: Faulting application name: php-cgi.exe, version: 18.104.22.168, time stamp: 0x57227d95 Faulting module name: VCRUNTIME140.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d Exception code: 0xc0000135 Fault offset: 0x0009d3c2 Faulting process id: 0x1d94 Faulting application start time: 0x01d2be852b694f45 Faulting application path: D:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\PLM\PHP\php-cgi.exe Faulting module path: VCRUNTIME140.dll Report Id: 6a1dd446-2a78-11e7-80e3-005056940b2b Faulting package full name: Faulting package-relative application ID:
The workaround for the issue is as follows:
- Remove the old PHP version in Control Panel.
The logs will provide the PHP version e.g. Faulting application name: php-cgi.exe, version: 22.214.171.124. Check Programs & Features for a listed version of PHP installed. If found and not used by any other program, remove it.
If there are concerns about this, please contact Trend Micro Technical Support for assistance.
- Check if Microsoct Visual C++ Redistributable 2015 x86 and x64 are installed. If Microsoft Visual C++ Redistributable 2015 x86 and x64 are not installed, please install them.
For reference: Visual C++ Redistributable for Visual Studio 2015.
- Restart OfficeScan Master Service, IIS Admin Service, and World Wide Web Service.