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HTTP Error 500.0 - Internal Server Error appears in the OfficeScan web console

    • Updated:
    • 29 Nov 2017
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 2016
Summary

The following error message appears in the OSCE web console:

Error code 0x000000ff
HTTP Error 500.0 - Internal Server Error - The FastCGI process exited unexpectedly
\\S-WSUS\ofscan\PLM\PHP\php-cgi.exe The FastCGI process has exited unexpectedly

Below are the event logs:

This error 0xc0000135 is because of missing VC runtime 2015:  Faulting application name: php-cgi.exe, version: 7.0.6.0, time stamp: 0x57227d95  Faulting module name: VCRUNTIME140.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d  Exception code: 0xc0000135  Fault offset: 0x0009d3c2  Faulting process id: 0x1d94  Faulting application start time: 0x01d2be852b694f45  Faulting application path: D:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\PLM\PHP\php-cgi.exe  Faulting module path: VCRUNTIME140.dll  Report Id: 6a1dd446-2a78-11e7-80e3-005056940b2b  Faulting package full name:  Faulting package-relative application ID:
Details
Public

The workaround for the issue is as follows:

  1. Remove the old PHP version in Control Panel.
  2. Check if Microsoct Visual C++ Redistributable 2015 x86 and x64 are installed. If Microsoft Visual C++ Redistributable 2015 x86 and x64 are not installed, please install them.

    For reference: Visual C++ Redistributable for Visual Studio 2015.

  3. Restart OfficeScan Master Service, IIS Admin Service, and World Wide Web Service.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; SPEC
Solution Id:
1118069
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