“This content requires the latest version of Adobe Flash Player" error shows when viewing the Dashboard of Control Manager (TMCM) / Apex Central

- Updated:
- 19 Mar 2019
- Product/Version:
- Apex Central 2019
- Control Manager 7.0
- Platform:
- Windows 2012 Enterprise
- Windows 2012 Standard R2
- Windows 2016 Server

Summary

After installing TMCM/Apex Central on Windows Server 2012 R2, the Dashboard cannot be seen, and the following error message can be seen:

“This content requires the latest version of Adobe Flash Player".

This article provides the steps on how an Administrator can enable the Flash Player for the TMCM/Apex Central dashboard.

Details

To enable Flash Player, the Desktop Experience Feature must be installed. To do this, follow the steps below:

Log on to the TMCM/Apex Central server as an administrator or with an administrator-level account.
Go to Server Manager.
Click Add roles and features.
Click Next until you reach the Features page.
In the Features page, expand the User Interfaces and Infrastructure, then tick Desktop Experience.
Click Next, then click Install.
You must restart the destination server to finish the installation process.

Installing the Desktop Experience feature can also be done in Windows PowerShell using the command: "Install-WindowsFeature Desktop-Experience".

Rating:

Category:

Troubleshoot

Solution Id:

1118215

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