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Enabling Two-Factor Authentication in Licensing Management Platform (LMP) and Customer Licensing Portal (CLP)

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Licensing Management Platform
    • Remote Manager
    • Worry-Free Business Security Services
    • Platform:
    • N/A N/A
Summary

Two-factor authentication provides an added layer of security to your Trend Micro Account and prevents unauthorized access to your Trend Micro SaaS product consoles, even if your password is stolen. After enabling Two-Factor Authentication, you need to provide the following authentication credentials each time you sign into your Trend Micro SaaS product consoles:

  • Your Trend Micro Account and password
  • A verification code generated by the Google Authenticator app

Learn how to use and configure the Two-Factor Authentication feature in LMP and CLP using this article.

Details
Public

To configure Two-Factor Authentication:

  1. Log in to your LMP or CLP Account.
    • For LMP, go to Administration > Account Information.
    • For CLP, click your log-in ID > My Account.
  2. Click Configure settings next to Two-Factor Authentication.

    click Configure settings

    The Two-Factor Authentication Configuration page appears.

  3. Click Enable Two-Factor Authentication.

    click Enable Two-Factor Authentication

    The Enable Two-Factor Authentication page appears.

  4. Click Set up Now.

    click Set up Now

  5. Verify your Email Address then click Send Confirmation Email.

    click Send Confirmation Email

  6. Get the confirmation code from the email notification you received.

    Get the confirmation code

  7. Enter the confirmation code then click Continue.

    Enter confirmation code

  8. Follow the instructions on the Two-Factor Authentication Setup page:

    Two-Factor Auth Setup page

    1. Download and Install Google Authenticator app on your mobile device.

      Google Authenticator app

    2. Open the Google Authenticator app and Scan the QR code.

      1. To view the QR code to be scanned, click Show QR code in step 2 on the Two-Factor Authentication Setup page.

        Show QR code

      2. Open the Google Authenticator app, point your phone camera at the QR Code then click Scan a barcode.

        Scan a barcode

        After scanning the QR code, a 6-digit code will be generated.

        6-digit code

      3. To verify that your account is properly configured, enter the 6-digit code in step 3 on the Two-Factor Authentication Setup page.

        enter the 6-digit code

      4. Click Enable Two-Factor Authentication.

        Click Enable Two-Factor Auth

        Click Enable Two-Factor Auth

    On your next log in, you will be presented with the Two-Factor Authentication.

    Verification Code

 
Watch this How-to Video guide for instructions.
 

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1118280
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