Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling Two-Factor Authentication in Licensing Management Platform (LMP) and Customer Licensing Portal (CLP)

    • Updated:
    • 13 Sep 2017
    • Product/Version:
    • Licensing Management Platform All.All
    • Remote Manager All.All
    • Worry-Free Business Security Services All.All
    • Platform:
    • N/A N/A
Summary

Two-factor authentication provides an added layer of security to your Trend Micro Account and prevents unauthorized access to your Trend Micro SaaS product consoles, even if your password is stolen. After enabling Two-Factor Authentication, you need to provide the following authentication credentials each time you sign into your Trend Micro SaaS product consoles:

  • Your Trend Micro Account and password
  • A verification code generated by the Google Authenticator app

Learn how to use and configure the Two-Factor Authentication feature in LMP and CLP using this article.

Details
Public

To configure Two Factor Authentication:

  1. Log in to your LMP or CLP Account.
    • For LMP, go to Administration > Account Information.
    • For CLP, go to My Account.
  2. Click Configure settings next to Two-Factor Authentication

    Click Configure settings

    Click image to enlarge

    The Two-Factor Authentication Configuration page appears.

  3. Click Enable Two-Factor Authentication.

    Click Enable Two-Form Authentication

     

    The Enable Two-Factor Authentication page appears.

  4. Click Set up Now.

    Click Set up Now

  5. Verify your Email Address then click Send Confirmation Email.

    Click Send Confirmation Email

  6. Get the confirmation code from the email notification you received.

    Email confirmation

  7. Enter the confirmation code then click Continue.

    Enter confirmation code

  8. Follow the instructions on the Two-Factor Authentication Setup page:

    Two-Factor Authentication Setup page

    1. Download and Install Google Authenticator app on your mobile device.

      Install Google Authenticator app

    2. Open the Google Authenticator app and Scan the QR code.

      1. To view the QR code to be scanned, click Show QR code in step 2 on the Two-Factor Authentication Setup page.

        Click Show QR code

      2. Open the Google Authenticator app, point your phone camera at the QR Code then click Scan barcode.

        Scan barcode

        After scanning the QR code, a 6-digit code is generated.

        6-digit code

      3. To verify that your account is properly configured, enter the 6-digit code in step 3 on the Two-Factor Authentication Setup page.

        .

        Enter 6-digit code

      4. Click Enable Two-Factor Authentication.

        Click Enable Two-Factor Authentication

    On your next log in, you will be presented with the Two-Factor Authentication.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1118280
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.