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Anti-Malware Engine goes offline after upgrading to Deep Security Agent 9.6.7256 for Linux

    • Updated:
    • 25 Sep 2017
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Linux - SuSE 11 64-bit
Summary

After upgrading Deep Security Agent for Linux from 9.5 to version 9.6.7256, the anti-malware engine becomes offline. This happens even when the kernel version is supported. Reinstalling the Deep Security Agent does not resolve the issue.

The Anti-Malware debug log shows the following:

2016-09-23 18:07:48.000000: [Error/1] |
amsocket open (/var/opt/ds_agent/am/am_cmd_socket) failed
(error 111: Connection refused) |
/build/DEEPSECURITY_DSA/9.6_SP1HF/suse11_64/en/Source/src/dsa/
plugins/am/dsam/amInterface.cpp:78:dsam_connect |
8F3:7F4ACA8F9700:ConnectionHandlerPool_0001
Details
Public

To resolve the issue, apply Deep Security 9.6 Service Pack 1 Patch 1 Update 7. Kindly check the build after 9.6.2-7888.

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1118300
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