Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Unable to load agent certificate for verification" error appears when running the dsa_control command in Deep Security

    • Updated:
    • 11 Feb 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When a computer has an issue with certificate verification, it cannot receive policy and cannot be removed due to self-protection.

Running the command "dsa_control" shows the following error message:

c:\Program Files\Trend Micro\Deep Security Agent>dsa_control -r   Unable to load agent certificate for verification.   Path is: C:\ProgramData\Trend Micro\Deep Security Agent\dsa_core\ds_agent.crt   Error is: error:02001005:system library:fopen:Input/output error [fopen('C:\Prog   ramData\Trend Micro\Deep Security Agent\dsa_core\ds_agent.crt','r')]   sslCtx:UseCredentials() failed - error:2006D002:BIO routines:BIO_new_file:system   lib []
Details
Public

The error probably occurs because the Windows command line prompt was started with insufficient permissions. To fix this, run the Windows command line prompt with administrator rights. For the procedure, refer to this Microsoft article.

Another possible reason is a corrupted certificate file. To resolve the issue, do the following using an administrator's account:

  1. Stop the Deep Security Agent service.
  2. Delete the file C:\ProgramData\Trend Micro\Deep Security Agent\dsa_core\ds_agent.crt.
  3. Start the Deep Security Agent service.
  4. Verify that a new file ds_agent.crt is generated after restarting the agent service.
  5. Run the command "dsa_control" again.

If you are performing an agent-initiated activation (AIA), the dsa.exe called by dsa_control needs to access the agent's certificate file located under C:\ProgramData\Trend Micro\Deep Security Agent\dsa_core\ds_agent.crt.

Starting from Windows 2008 R2 and above, the local administrator account and the user accounts under Administrators group have different permissions. The new Admin Approval Mode (AAM) of Windows 2008 gives Administrators group users (except the local administrator) only a standard access token to folders first. Therefore, clicking C:\ProgramData\Trend Micro\Deep Security Agent\dsa_core (which is owned by Administrator) will trigger the User Access Control (UAC) to ask for permission. This causes the dsa.exe process started by the user account belonging to Administrators group to get an access denied prompt.

To prevent the issue, open the command prompt as Administrator and perform the activation.

To resolve the issue, completely disable the Admin Approval Mode:

  1. Navigate to Computer Configuration > Windows Settings > Security Settings.
  2. Click Local Policies, then click Security Options.
  3. Set the policy settings in the following order:
    1. User Account Control: Admin Approval Mode for the Built-in Administrator account : Disabled
    2. User Account Control: Behaviour of the elevation prompt for administrators in Admin Approval Mode : Elevate without prompting
    3. User Account Control: Run all administrators in Admin Approval Mode : Disabled

  4. Reboot the machine.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1118303
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.