"Failed - Network Error" message appears when downloading an OfficeScan (OSCE) Security Agent Package from the web console of Control Manager (TMCM) / Apex Central™

- Updated:
- 19 Mar 2019
- Product/Version:
- Apex Central 2019
- Apex Central All.All
- Control Manager 7.0
- Control Manager 7.0
- Platform:
- Windows 2012 Server R2
- Windows 2016 Server

Summary

The OSCE Agent package can be downloaded from the TMCM 7.0 or Apex Central™ Web Console by going to Administration > Security Agent Download. However, when you click on the Download Agent button, the error message “Failed – Network error” appears and the download does not proceed. This can happen to both Internet Explorer and Google Chrome.

Network Error

Details

To solve this issue, add the TMCM 7.0/Apex Central™ URL (e.g. https://tmcm_server_fqdn:[ssl_port]) in the Trusted Sites of your Web Browser. For instructions, click the browser that you are using below:

Rating:

Category:

Configure

Solution Id:

1118520

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