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"Failed - Network Error" message appears when downloading an OfficeScan (OSCE) Security Agent Package from the web console of Control Manager (TMCM) / Apex Central™

    • Updated:
    • 19 Mar 2019
    • Product/Version:
    • Apex Central 2019
    • Control Manager 7.0
    • Platform:
    • Windows 2012 Server R2
    • Windows 2016 Server
Summary

The OSCE Agent package can be downloaded from the TMCM 7.0 or Apex Central™ Web Console by going to Administration > Security Agent Download. However, when you click on the Download Agent button, the error message “Failed – Network error” appears and the download does not proceed. This can happen to both Internet Explorer and Google Chrome.

Network Error

Details
Public

To solve this issue, add the TMCM 7.0/Apex Central™ URL (e.g. https://tmcm_server_fqdn:[ssl_port]) in the Trusted Sites of your Web Browser. For instructions, click the browser that you are using below:

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1118520
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