Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Removing the relay functionality of Vulnerability Protection Agent

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Vulnerability Protection 2.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Standard R2
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit

This article explains how to delete the relay function of Vulnerability Protection Agent. The procedure applies to customers who want to un-relay the agent when they accidentally made it as a relay.


To remove relay function:

  1. On the Vulnerability Protection Manager console, perform Deactivate for the agent you want to uninstall the relay.
  2. Go to the agent machine and uninstall the Vulnerability Protection agent.
  3. On the OfficeScan console, navigate to Agent Management.
  4. Select the OfficeScan endpoint where you uninstall the agent and click Remove Domain/Agent.

    Remove Domain/Agent

  5. On the Vulnerability Protection Manager console, go to Computers page.
  6. Right-click the OfficeScan endpoint and select Properties to open the OfficeScan Synchronization Properties page.
  7. Enable the Delete endpoints and groups when they are removed from the OfficeScan server check box and click Apply.

    Delete endpoints and groups when removed from server

  8. On the same OfficeScan Synchronization Properties page, click Synchronize Now. Once the OfficeScan synchronization completed successfully, the endpoint you removed in Step 4 will also be removed from the Vulnerability Protection Manager.

    Synchronize Now

  9. Go to the OfficeScan endpoint machine, then unload and reload it to automatically re-register to its OfficeScan server. The said endpoint will appear again on the OfficeScan server console.
  10. Return to the Vulnerability Protection Manager console and open again the OfficeScan Synchronization Properties page, then click Synchronize Now. The endpoint should now sync into the Vulnerability Protection Manager.
  11. Go back to the OfficeScan endpoint machine and install Vulnerability Protection Agent 11.0.
  12. Perform Activation for the agent on the Vulnerability Protection Manager console. Once the agent is activated, it will now be a normal agent without the relay functionality.
Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.