Unable to query mail logs from Message Tracking in InterScan Messaging Security Suite (IMSS) 7.5 Windows

- Updated:
- 24 Oct 2017
- Product/Version:
- InterScan Messaging Security Suite 7.5 Windows
- Platform:
- Windows 2003 Server R2
- Windows 2008 Server R2
- Windows 2012 Server Essentials

Summary

The result is empty when querying Message Tracking log from Web UI.

In IMSS manager log imssmgr.<date>.<count>, the following error message shows up:

2016/11/23 14:01:16 GMT+08:00 [3852:1712] [DIAGNOSTIC]DB Error: -1:- [Microsoft][ODBC SQL Server Driver][SQL Server]Procedure or function AddPolicyEventFromLog_504 has too many arguments specified. [State:42000][NativeErr:8144]
2016/11/23 14:01:16 GMT+08:00 [3852:1712] [NORMAL]Failed to excute database operation.

Details

The error in the log indicates that the database is broken. Please contact Trend Micro Technical Support for the procedure to recover the database.

Rating:

Category:

Troubleshoot

Solution Id:

1118624

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