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Adblock Chrome extension issue with Kaseya plugin in Remote Manager (TMRM)

- Updated:
- 13 Mar 2020
- Product/Version:
- Remote Manager
- Platform:
- Windows 2012 Standard R2

Summary

The following issues in Kaseya plugin are encountered:

Unable to import Trend Micro clients in Kaseya plugin
After selecting any client and clicking Import to Trend Micro, it automatically goes to Trend Micro Customer page without import wizard popping up.
Unable to deploy Security Agents via Kaseya plugin
When clicking Deploy Agent, the confirmation wizard does not pop up.

Details

To resolve this:

In Google Chrome, click the Customize and control icon,
Go to More tools > Extensions.
Disable or uninstall all Adblock applications.
Try deploying the Security Agent or importing Trend Micro customer again.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1118724

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