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Adblock Chrome extension issue with Kaseya plugin in Remote Manager (TMRM)

    • Updated:
    • 4 Sep 2018
    • Product/Version:
    • Remote Manager
    • Platform:
    • Windows 2012 Standard R2
Summary

The following issues in Kaseya plugin are encountered:

  • Unable to import Trend Micro clients in Kaseya plugin
  • After selecting any client and clicking Import to Trend Micro, it automatically goes to Trend Micro Customer page without import wizard popping up.
  • Unable to deploy Security Agents via Kaseya plugin
  • When clicking Deploy Agent, the confirmation wizard does not pop up.
Details
Public

To resolve this:

  1. In Google Chrome, click the Customize and control icon,
  2. Go to More tools > Extensions.
  3. Disable or uninstall all Adblock applications.

    extensions

  4. Try deploying the Security Agent or importing Trend Micro customer again.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1118724
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