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OfficeScan XG Critical Patch 1737 has been temporarily removed from the Download Center

    • Updated:
    • 9 Nov 2017
    • Product/Version:
    • OfficeScan XG
    • Platform:
    • Windows 10
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 2012 Server R2
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

It has been reported that OfficeScan (OSCE) XG Critical Patch 1737 contains an issue, which causes the OSCE agent to keep switching scan methods between Conventional Scan and Smart Scan. The problematic package has been temporarily removed from the Download Center for further investigation.

Details
Public

According to current investigations, the issue happens when the following criteria are met:

  • OSCE agent build is 1737
  • OSCE agent is using Update Agent as update source
 
If OSCE agents are getting updates from the OSCE server, then it is not impacted. There is no need to do an agent rollback.
 
The repacked Critical Patch 1737 (Critical Patch 1737_r1) is now available in the Download Center. The direct links can be found in this KB article: OfficeScan (OSCE) XG Critical Patch 1737 is now available in the Download Center.

For support assistance, please contact Trend Micro Technical Support.

Premium
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Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1118738
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