Summary
It has been reported that OfficeScan (OSCE) XG Critical Patch 1737 contains an issue, which causes the OSCE agent to keep switching scan methods between Conventional Scan and Smart Scan. The problematic package has been temporarily removed from the Download Center for further investigation.
Details
According to current investigations, the issue happens when the following criteria are met:
- OSCE agent build is 1737
- OSCE agent is using Update Agent as update source
If OSCE agents are getting updates from the OSCE server, then it is not impacted. There is no need to do an agent rollback.
The repacked Critical Patch 1737 (Critical Patch 1737_r1) is now available in the Download Center. The direct links can be found in this KB article: OfficeScan (OSCE) XG Critical Patch 1737 is now available in the Download Center.
For support assistance, please contact Trend Micro Technical Support.
