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Multiple Anti-Malware errors appear after upgrading to Deep Security Agent 10.1 or 10.2

    • Updated:
    • 27 Nov 2017
    • Product/Version:
    • Deep Security 10.1
    • Deep Security 10.2
    • Platform:
    • Windows 2008 Server R2 Enterprise
    • Windows 2012 Enterprise R2
Summary

When Anti-Malware is enabled, multiple errors show up on the Deep Security Manager console after upgrading Deep Security Agent to version 10.1 or 10.2.

Details
Public

This issue occurs when the Anti-Malware module is upgraded. A system reboot is required to complete the Anti-Malware module upgrade. Otherwise, the Anti-Malware will malfunction.

In the following Deep Security Agent migration paths, if the Anti-Malware function is enabled, users will see intermittent error and warning alerts being raised by Deep Security Manager.

Upgrade Paths where the errors may appear:

  • From Deep Security Agent 9.6 to Deep Security Agent 10.1 or 10.2
  • From Deep Security Agent 10.0 to Deep Security Agent 10.1 or 10.2
  • From Deep Security Agent 10.1 to Deep Security Agent 10.2

One or more of the following errors may appear after the upgrade:

  • Software Update: Anti-Malware Windows Platform Update Failed
  • Computer Reboot Required
  • Anti-Malware Engine Offline
  • Anti-Malware protection is absent or out of date

Some of these errors may disappear after a few minutes without any actions, eventually you may only get a "Computer Reboot Required" warning. This alert is expected due to driver upgrade and you need to take this action to complete the whole DSA upgrade process.

The following are examples of the error and warning alert messages:

  • Error

    Error 1

    Error 2

  • Warning

    Warning

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1118752
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