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iDLP template migration issue in OfficeScan (OSCE) 11.0 Service Pack 1 (SP1) Critical Patch (CP) 6442

    • Updated:
    • 13 Nov 2017
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • N/A N/A
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

It has been reported that OSCE 11.0 SP1 CP 6442 contains an iDLP template migration issue that causes all customized DLP templates to be removed.

 
CP 6442 is the localized version of CP 6426 (EN/JP). The English and Japanese versions were not affected.
Details
Public

The iDLP template migration issue happens when the criteria below are met:

  • Data Protection (iDLP) is installed
  • Customized iDLP templates were created by user

Solution

  • Customers who did not apply CP 6442 are advised to apply CP 6442_r1 instead.
  • Customers who installed CP 6442 may follow the steps below to recover the customized iDLP template:
    1. Open Command Prompt on the OSCE server.
    2. Execute the following command (in one line):

      Svrsvcsetup.exe -migrateDlpTemplate "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\CriticalPatch_B6442\Private\DlpClc.xml" "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\private\DlpClc.xml" 11 1

     
    Once the command is applied successfully, there is no need to install CP 6442_r1.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1118757
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