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Device status details of Mobile Security (TMMS) for Enterprise

    • Updated:
    • 20 Nov 2017
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Mobile Security for Enterprise 9.7
    • Platform:
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
    • Android 7.0 Nougat
    • iOS 7.0+
Summary

This article lists the different status shown by TMMS for Enterprise, and what you can do to resolve the status.

Details
Public

The table below shows the various status that can be shown by TMMS for Enterprise, and the actions you can do to resolve them:

Devices statusDescriptionWhat to do?
Healthy (In-sync)Device has no problems with the connection to the server-
Out of sync
  1. Device policy is out sync
  2. Android agent version is lower than what the server requires
  3. Android agent malware pattern is lower than what the server requires
  1. On the Web console, check the “Security” tab on the device detail page to check if agent version or malware pattern need to be upgraded
  2. On the Web console, check the “Policy” tab on device detail page and see if the sub-policy is out of sync
Non-compliant (MDM mode)Device is not compliant with the server policy.-
Inactive
  1. Agent is uninstalled by device owner
  2. Device is in out of sync status for more than 15 days.
Check the tips behind the “Status” on the Web console.
Premium
Internal
Partner
Rating:
Category:
SPEC
Solution Id:
1118799
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