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Domain status is stuck in "Configuration Required" state in Hosted Email Security (HES)

    • Updated:
    • 15 Nov 2017
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • N/A N/A
Summary

You have redirected your domain's MX record to HES, but the domain's status still shows "Configuration Required" and will not change to "Completed".

Details
Public
  1. Log on to the HES console.
  2. Go to Domains.
  3. Click on the name of the domain you want to complete activation for.
  4. Under the General section, ensure that the specified DNS TXT or MX record has been added to your DNS then click Verify.

    General section

    Click image to enlarge

  5. Under the Inbound Servers section, click Test Connection to verify that HES can connect to your mail server.

    Test connection

    Click image to enlarge

  6. Ensure that the specified MX record is already set in your DNS then click Verify.

    Click verify

    Click image to enlarge

  7. Under Outbound Servers section, if outbound protection is enabled and your domain has SPF records in DNS, update the SPF record to contain the specified address. Click Verify.

    Outbound Servers

    Click image to enlarge

Full DNS propagation may take 24 to 48 hours globally. It may take time for HES DNS servers to recognize changes to your MX records.

Lower the value of your DNS TTL (time to live) to allow other DNS servers around the world to recognize the changes you have done at a shorter time.

Shorter TTLs can cause heavier loads on an authoritative Name Server, but can be useful when changing the address of critical services like web servers or MX records. This is why TTLs are often lowered by the DNS administrator before moving a service in order to minimize disruptions.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Register
Solution Id:
1118801
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