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Unable to add user via Active Directory synchronization in Deep Security Manager

    • Updated:
    • 20 Nov 2017
    • Product/Version:
    • Deep Security 9.6
    • Platform:
    • IBM AIX 7.1
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - Red Hat RHEL 7 64-bit
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • Windows 10
    • Windows 2003 Server R2
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
Summary

Deep Security Manager (DSM) is able to list all the Active Directory (AD) users/groups. However, after selecting specific users/groups that you want to add to the Deep Security Manager, it shows the following error message:

No new user/contact will be added to the system

Details
Public

Synchronizing Active Directory users to the Deep Security Manager is not supported. It is a known issue on the Deep Security Manager user interface. You can only add group users to the Deep Security Manager. However, it is already enhanced and resolved in Deep Security 10.0 and above.

As a workaround:

  1. Create an Active Directory group.
  2. Assign users to the group, who want to sync to the Deep Security Manager.
  3. In the Deep Security Manager console, filter the list to "(objectClass=group)" to show all the groups.

    Filter to objectClass=group

  4. Select the group you created and choose Sync as Users for the DSM_User, and then click Next.

    Sync as Users

  5. Check the detected group members and sync to the Deep Security Manager.

    Verify the detected users

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1118828
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