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Integration compatibility between an unlisted MDM solution and the iOS 11.0 agent of Mobile Security (TMMS) for Enterprise

    • Updated:
    • 28 Nov 2017
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Mobile Security for Enterprise 9.7
    • Platform:
    • iOS 7.0+
Summary

Currently, the integration of TMMS iOS 11 agent with an unlisted MDM solution is not supported.

This article explains the scope and reason why this limitation exists.

Details
Public

The the integration of TMMS iOS 11 agent with an unlisted MDM solution is not supported because the unlisted MDM solution and its in-house app uses an undocumented API to get the app list for malware scan. This undocumented API does not work in iOS 11.0, and will always return empty data.

TMMS agents under the following environments are NOT affected:

  • Devices running on iOS 10 and below
  • Devices that are integrated with AirWatch or MobileIron

In case an unlisted MDM solution is being used, it is recommended to uninstall the in-house agent and remove the profile, or use AirWatch or MobileIron as a 3rd-party MDM solution.

Trend Micro is working on to add new MDM solutions, other than Airwatch and MobileIron (e.g. ZenMobile, IBM MaaS 360, etc.)

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1118869
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