Integration compatibility between an unlisted MDM solution and the iOS 11.0 agent of Mobile Security (TMMS) for Enterprise

- Updated:
- 28 Nov 2017
- Product/Version:
- Mobile Security for Enterprise 9.0
- Mobile Security for Enterprise 9.1
- Mobile Security for Enterprise 9.2
- Mobile Security for Enterprise 9.3
- Mobile Security for Enterprise 9.5
- Mobile Security for Enterprise 9.6
- Mobile Security for Enterprise 9.7
- Platform:
- iOS 7.0+

Summary

Currently, the integration of TMMS iOS 11 agent with an unlisted MDM solution is not supported.

This article explains the scope and reason why this limitation exists.

Details

The the integration of TMMS iOS 11 agent with an unlisted MDM solution is not supported because the unlisted MDM solution and its in-house app uses an undocumented API to get the app list for malware scan. This undocumented API does not work in iOS 11.0, and will always return empty data.

TMMS agents under the following environments are NOT affected:

Devices running on iOS 10 and below
Devices that are integrated with AirWatch or MobileIron

In case an unlisted MDM solution is being used, it is recommended to uninstall the in-house agent and remove the profile, or use AirWatch or MobileIron as a 3rd-party MDM solution.

Trend Micro is working on to add new MDM solutions, other than Airwatch and MobileIron (e.g. ZenMobile, IBM MaaS 360, etc.)

Rating:

Category:

SPEC

Solution Id:

1118869

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.