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Migrating Worry-Free Business Security Services (WFBS-SVC) Agents to a new account

    • Updated:
    • 7 Dec 2017
    • Product/Version:
    • Worry-Free Business Security Services 6.0
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Services 6.2
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-Bit
    • Windows Vista 32-bit
Summary

Learn how to migrate WFBS-SVC Agents to a new account by following the steps in this article. Take note however, that the migration steps do not cover migration of configuration settings.

Details
Public
  1. Log on to the WFBS-SVC console of the new account.
  2. On the Live Status page, in the Agent Status widget, click Add Devices.

    Add devices

  3. Select the group where the Agents should be migrated to.

    Select Group

  4. Under Select an installation method, do either of the following:

    • Click Send Email to copy the download URL into your default email client, to be sent to your users. Send the Install link to users and advise them to click the Install link to migrate the Agent to the new account.
    • Click Install to migrate the Agent of the endpoint where you are currently logged in to the new account. Activation will initialize. If there is no WFBS-SVC Agent detected, the URL will redirect you to Web Installation.

    The "Protection activated" message appears once migration is completed.

  5. Go to Devices to verify that Agents have been migrated.
  1. Log on to the WFBS-SVC console of the new account.
  2. On the Live Status page, in the Agent Status widget, click Add Devices.

    Add devices

  3. Select the group where the Agents should be migrated to.

    Select Group

  4. Under the Download the Installer Package (Advanced) section, expand For Service Providers and click Copy Identifier.

    Download the Installer Package (Advanced)

  5. Write a script that will execute "HostedAgentPluginTool.exe  wfbss_change_identity <identifier>" on the endpoints.

    For example:

    @echo off
    SET identifier=<identifier>
    @if /i "%PROCESSOR_ARCHITECTURE%" == "x86" (@goto :x86) else (@goto :x64)
    :x86
    start /d "C:\Program Files\Trend Micro\Client Server Security Agent\HostedAgent" HostedAgentPluginTool.exe  wfbss_change_identity %identifier%
    :x64
    start /d "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent" HostedAgentPluginTool.exe  wfbss_change_identity %identifier%
     
    Copy the identifier of the new account to the <identifier> field.
  6. Run the script locally on one of the endpoints to test.
  7. Deploy the logon script to the rest of the endpoints (e.g. via GPO).
Premium
Internal
Rating:
Category:
Configure; Deploy; Migrate
Solution Id:
1118988
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