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Upgrading to OfficeScan XG Service Pack 1

    • Updated:
    • 13 Dec 2017
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 2012 Server R2
    • Windows 2016
Summary

This article provides quick guide for upgrading to OfficeScan XG Service Pack 1 (SP1).

Details
Public

Before applying OfficeScan XG SP1, please check the following upgrade considerations:

  • OfficeScan XG SP1 automatically upgrades the scan engine on the OfficeScan server and all OfficeScan agents immediately after installation (regardless of OfficeScan agent update settings).
  • Trend Micro recommends performing the upgrade during off-peak hours to minimize network disruptions.
  • Rebooting the OfficeScan server machine may be necessary if you are installing on Windows Server 2012 and the following components are updated:
    • Microsoft .NET Framework 4.6.1 Full
    • Microsoft SQL server 2012  Native Client
  • After upgrading OfficeScan agents to OfficeScan XG SP1, you must restart the agent endpoints to ensure that the OfficeScan agent program properly adopts the HTTPS module and continues to properly communicate with the OfficeScan server.
  • This service pack can only be used to upgrade OfficeScan XG. If you are using OfficeScan 11.0, please upgrade to OfficeScan XG first.
  • Below are the estimated sizes (in terms of bandwidth) for upgrading each OfficeScan agent:
    • For each OfficeScan agent running on a 32-bit endpoint = 104 MB
    • For each OfficeScan agent running on a 64-bit endpoint = 142 MB
  • Before moving OfficeScan agents from an existing OfficeScan XG server, you must install OfficeScan XG Critical Patch 1737 on the source OfficeScan server to ensure that the OfficeScan agents can properly report to the target OfficeScan XG SP1 server.
     
    If you are upgrading the OfficeScan XG server to OfficeScan XG SP1 directly, you do not need to apply the critical patch.

To install OfficeScan XG SP1:

  1. Download the package from Trend Micro Download Center.
  2. Run the package.
  3. It is recommended to click Yes to the following prompt:

    Installation package - Back up server information

    This is an option to check free disk space for server information backup and back up server information.

  4. Click Yes to the following prompt to restart OfficeScan and World Wide Web services to proceed with the installation.

    Installation package - Restart master service and WWW

  5. It is recommended to click Yes to the following prompt:

    Installation package - Recommended settings

    This is an option to apply Enhanced Security Settings to maximize protection against network and ransomware attacks.

  6. OfficeScan and the World Wide Web service will be stopped and file copy will start.
  7. Once installation finished, the services will be restarted.
  8. To confirm if OfficeScan XG SP1 was applied properly:
    1. Open the OfficeScan web console.
    2. Go to Help > About.
    3. The OfficeScan Server Version should indicate "XG Service Pack 1".

Additional Information

OfficeScan Documents Center

OfficeScan Support Page

Administrator Guide

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Upgrade; SPEC
Solution Id:
1119033
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