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Unable to install ScanMail for Microsoft Exchange (SMEX) 12.5 on Windows Server 2008 SP2

    • Updated:
    • 21 Dec 2017
    • Product/Version:
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2008 Standard 64-bit
Summary

Microsoft Visual C++ 2015 Redistributable fails to install in silent mode on Windows Server 2008 SP2. When executing SMEX 12.5 installation package on Windows Server 2008 SP2 that does not have Microsoft Visual C++ 2015 Runtime Library installed, the system environment checking fails. This causes the installation failure, displaying the following error:

install failure

Click image to enlarge.

Details
Public

To resolve this, on Windows Server 2008 SP2, install Microsoft Visual C++ 2015 Redistributable for both x86 and x64 version manually:

  1. Download the ScanMail for Microsoft Exchange 12.5 Full Installation Package.
  2. Extract the installation package to a temporary folder, and find Microsoft Visual C++ 2015 Redistributable x86 and x64 installation packages.

    Installation Package

    Click image to enlarge.

  3. Execute Microsoft Visual C++ 2015 Redistributable x86 and x64 installation packages to install Microsoft Visual C++ 2015 runtime library on the server.
  4. Install ScanMail for Microsoft Exchange 12.5 again by executing Setup.exe.

If the above procedure does not resolve the issue, do the following:

  1. Obtain a copy of the installation logs:
    1. Collect installation-related logs from the server where Setup.exe is executed:

      %SystemRoot%\TEMP\setup.log

    2. Collect installation-related logs from the server where ScanMail is installed:

      %SystemRoot%\TEMP\instDetectServerRoleType.log
      %SystemRoot%\TEMP\instSetupHelper.log
      %SystemRoot%\TEMP\MsiExec.log
      %SystemRoot%\TEMP\RIFRemoteInstallAgent.log
      %SystemRoot%\TEMP\SMEX_MSIInstall-SMEX.log
      %SystemRoot%\TEMP\SqlSetup.log (Local DB)
      \Trend Micro\Smex\SMEX_DatabaseCreation.log

  2. Compress the files using WinZip and apply the password, "trend".
  3. Send the files to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1119105
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