Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Changing the Threat Status of Unresolved Events to 'Resolved' in Control Manager (TMCM) 7.0

    • Updated:
    • 2 Jan 2018
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2008 Enterprise
Summary

You want to modify the Threat Status of TMCM Events from "Unresolved" to "Resolved".

Details
Public

To change the Threat Status of TMCM Events from "Unresolved" to "Resolved":

  1. On the TMCM 7.0 Dashboard, go to the Total Events Section then click on the number of Unresolved Events.

    Unresolved events

    Click image to enlarge

  2. On the list of events, click on either the Endpoint machine or the User machine then go to the Threats tab.

    For Endpoint

    Threats tab for Endpoint

    Click image to enlarge

    For User

    Threats tab for User

    Click image to enlarge

  3. Click the flag icon in the Threat Status column to change the threat status for threats that require remediation.

    For Endpoint

    Click flag on Endpoint

    Click image to enlarge

    For User

    Click flag on User

    Click image to enlarge

For the list of icons and their meanings, refer to the following table:

Threat status and description

Click image to enlarge

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1119111
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.