Unable to import settings from OfficeScan server when using Internet Explorer 10

- Updated:
- 18 Mar 2019
- Product/Version:
- Apex One as a Service
- OfficeScan XG
- Platform:
- Windows 10
- Windows 2003 32-Bit
- Windows 2003 64-Bit
- Windows 2008 32-Bit
- Windows 2008 64-Bit
- Windows 2012
- Windows 2012 Server R2
- Windows 2016
- Windows 7 32-Bit
- Windows 7 64-Bit
- Windows 8 32-Bit
- Windows 8 64-Bit
- Windows 8.1 32-Bit
- Windows 8.1 64-Bit
- Windows Server 2012 32-Bit
- Windows Server 2012 64-Bit

Summary

Importing server settings from another OfficeScan server by going to Administration > Settings > Server Migration fails and the web console shows “Importing server settings...” in progress, but it never finishes.

Details

This is a known issue when using Internet Explorer (IE) 10 to access the web console. To avoid the issue, please try using Chrome, Firefox, Edge, or Internet Explorer 11 and higher versions.

Rating:

Category:

Troubleshoot; Migrate

Solution Id:

1119191

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.