Unable to import settings from OfficeScan server when using Internet Explorer 10

- Updated:
- 30 Dec 2019
- Product/Version:
- Apex One as a Service
- OfficeScan XG
- Platform:
- Windows 10
- Windows 2003 32-Bit
- Windows 2003 64-Bit
- Windows 2008 32-Bit
- Windows 2008 64-Bit
- Windows 2012
- Windows 2012 Server R2
- Windows 2016
- Windows 7 32-Bit
- Windows 7 64-Bit
- Windows 8 32-Bit
- Windows 8 64-Bit
- Windows 8.1 32-Bit
- Windows 8.1 64-Bit
- Windows Server 2012 32-Bit
- Windows Server 2012 64-Bit

Summary

Importing server settings from another OfficeScan server by going to Administration > Settings > Server Migration fails and the web console shows “Importing server settings...” in progress, but it never finishes.

Details

This is a known issue when using Internet Explorer (IE) 10 to access the web console. To avoid the issue, please try using Chrome, Firefox, Edge, or Internet Explorer 11 and higher versions.

Rating:

Category:

Troubleshoot; Migrate

Solution Id:

1119191

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