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Requesting permission to use "Blocked" application in Endpoint Application Control (EAC)

    • Updated:
    • 29 Jan 2018
    • Product/Version:
    • Endpoint Application Control 1.0
    • Endpoint Application Control 2.0
    • Platform:
    • Windows All
Summary

When an application is blocked, a notification pops-up and the end user will have the option to request access to the file. This article will show you how to find this request.

request access

Click image to enlarge.

Details
Public

All requests to use "Blocked" applications are sent to EAC's back-end server. Follow these steps to have access and be able to view these applications:

  1. Log on to the EAC Web Management Console.
  2. Navigate to Logs > Query.
  3. Change "Log type to query" to "Agent Messages".
  4. You may also choose to change "Period" to select data range of logs to generate.
  5. Click the "AND" operator and select "Event ID" column to search.
  6. Type/select "TMAC00030" to filter Agent Network Service Event Group, which shows "User request access to block application" messages.

    Query Agent Messages

    Click image to enlarge.

For technical assistance, contact Trend Micro Support.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1119300
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