This article provides the workaround and resolution for a known issue that you may experience when importing images to Deep Discovery Inspector (DDI), Deep Discovery Analyzer (DDAN) or Deep Discovery Email Inspecto (DDEI).
Issue 1- VirtualBox
When uploading a sandboxing image, you may incounter an issue if the image was created using VirtualBox 5.2.x.x.
- DDAN: An unexpected error has occurred. Please try again later. If the issue persists, contact your support provider. (Error code: 1000)
- DDEI: An unexpected error occurred. If the issue persists, contact your support provider. (Error code: 1099)
- Import the image into Virtual Box 5.1.30
- Export the image again from Virtual Box 5.1.30
This issue has now been resolved by updating the Sandbox component to support VirtualBox 5.2.x.x, this can be done by making sure that your product is fully updated via Active Update.