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Error 500.19 appears when accessing the Worry-Free Business Security (WFBS) console on a server hosting WFBS web server and WSUS server

    • Updated:
    • 19 Mar 2018
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

The console of WFBS cannot be accessed and shows the following error:

HTTP 500.19 - Internal Server Error
Module:DynamicCompressionModule
Notification: SendResponse
Error code: 0x8007007e

Details
Public
Error 500.19 is encountered when accessing the Worry-Free Business Security (WFBS) console on a server that hosts both the WFBS web server and WSUS server

The console of WFBS cannot be accessed and shows the following error:

HTTP 500.19 - Internal Server Error
Module:DynamicCompressionModule
Notification: SendResponse
Error code: 0x8007007e

The Error code 0x8007007e indicates that the issue happens because of a possible load issue. For more information about this error code, refer to Scenario 6 of this Microsoft article: Troubleshooting HTTP 500.19 Errors in IIS 7.

If the WSUS server has been installed on a WFBS web server, it may cause other websites to crash. This might happen because the WSUS IIS site has too much load, which causes other sites on that server to be inaccessible.

To resolve the issue, follow the steps below:

  1. Add the "IIS_IUSRS" group to the OfficeScan website with the appropriate privleges. Do the following:
    1. Open the Internet Information Services (IIS) 7 Manager.
    2. Right-click the OfficeScan website, and then select Edit Permissions.
    3. Click the Security tab, and then click Edit.
    4. Click Add.
    5. Click Locations, select the local computer, and then click OK.
    6. Type "IIS_IUSRS" in the box, and then click Check Names.
    7. Once the user name has been validated, click OK.
    8. Make sure the newly added group has the following privileges:
      • Read & execute
      • List folder contents
      • Read
    9. Click OK.
  2. Use the command below to set the configuration for IIS:

    %windir%/system32/inetsrv/appcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

  3. Restart the IIS Service, then try to login to the WFBS console again.
 
It is not recommended to install WSUS server on a Web server.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1119494
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