Monthly scheduled maintenance for OfficeScan as a Service (April)

OfficeScan Change List

Resolved issues:

• OfficeScan processes may stop unexpectedly on 64-bit platforms due to DLP module being unable to locate the wow64.dll file.
• Interoperability issue between the VMware Horizon agent and the User-Mode Hooking feature of OfficeScan agents that may trigger a black screen when a protected computer restarts after agent installation.
• Firewall incorrectly uses the Quarantine action in Medium security to block FTP sessions.
• Unable to deploy OfficeScan Predictive Machine Learning settings to agents or domains at the root level and using the Microsoft (TM) SQL database.
• Trend Micro Data Loss Prevention (DLP) module saknet.sys has an invalid certificate.
• OfficeScan agents uploading “cleaned” samples along with “quarantined” samples.

Control Manager Change List

Resolved issues:

• An SQL script issue prevents Control Manager from generating Custom Templates reports successfully.
• An SQL execution timeout issue prevents the User Accounts page from displaying account information normally.
• An issue prevents Control Manager from running scheduled updates.
• Control Manager cannot update the license status through HTTP proxy with password encryption.
• The Control Manager dashboard does not display normally when the user logon language of the SQL Server is not set to English.

Impact during change period

• New customers will be unable to prepare their Trend Micro OfficeScan as a Service console during the change period.
• Existing customers will be unable to change their Trend Micro OfficeScan as a Service policies or settings during the change period.

For support assistance, please contact Trend Micro Technical Support.