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Unable to display details for unknown threats or export CSV files when using Chrome version 65 in Control Manager (TMCM)

    • Updated:
    • 2 Apr 2018
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Standard R2
    • Windows 2016
Summary

When using Chrome version 65, Control Manager (TMCM) is unable to display details for unknown threats on the Operation Center or export CSV files from the User/Endpoint Directory because the script engine has changed in the latest Chrome update.

Details
Public

As a workaround, use Internet Explorer 11 or Microsoft Edge.

To resolve the issue, contact Trend Micro Technical Support to request for Hot fix 2632 and install it.

Premium
Internal
Rating:
Category:
Troubleshoot; SPEC
Solution Id:
1119608
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