Unable to display details for unknown threats or export CSV files when using Chrome version 65 in Control Manager (TMCM)

- Updated:
- 2 Apr 2018
- Product/Version:
- Control Manager 7.0
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Enterprise
- Windows 2012 Standard R2
- Windows 2016

Summary

When using Chrome version 65, Control Manager (TMCM) is unable to display details for unknown threats on the Operation Center or export CSV files from the User/Endpoint Directory because the script engine has changed in the latest Chrome update.

Details

As a workaround, use Internet Explorer 11 or Microsoft Edge.

To resolve the issue, contact Trend Micro Technical Support to request for Hot fix 2632 and install it.

Rating:

Category:

Troubleshoot; SPEC

Solution Id:

1119608

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