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Windows 7/2008/2008R2 agents shown as offline after upgrading to OfficeScan XG SP1

    • Updated:
    • 24 Feb 2020
    • Product/Version:
    • OfficeScan XG
    • Platform:
    • Windows 2008 64-Bit
    • Windows 7 32-Bit
    • Windows 7 64-Bit
Summary

After upgrading to OfficeScan XG SP1, Windows 7/2008/2008R2, agents are shown as offline in the web server console.

Details
Public

This issue arises from advancements in secure communications. Older operating systems do not natively support TLS 1.2 as their default secure protocol.

To resolve the issue:

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Rating:
Category:
Troubleshoot; Deploy; Install; Upgrade; Update
Solution Id:
1119610
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