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Hot Fix availability in Business Support Portal

    • Updated:
    • 10 Apr 2018
    • Product/Version:
    • Deep Security All.All
    • Endpoint Encryption All.All
    • Hosted Email Security All.All
    • OfficeScan All.All
    • Worry-Free Business Security Standard/Advanced All.All
    • Platform:
    • N/A N/A
Summary

In between product releases such as new major versions, patches or service packs, Trend Micro also creates Hot Fixes behind the scene. These cumulative packages fix issues identified in support tickets are ultimately bundled into upgrades (patch, service pack…) and are made available in the Trend Micro Download Center on a regular basis.

While in the past, you had to ask for these Hot Fixes through Trend Micro Technical Support, now you can see the available solutions and download the latest Hot Fix packages directly from the Business Support Portal without the need for a support ticket. This allows you to decide for yourself if you want to apply a particular Hot Fix or rather wait for the next public release.

Details
Public

After logging in to the Business Support Portal, click on your avatar at the top right corner then click My Products & Services. Here, you will find all your configured product profiles.

My Products and Services

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Product Profiles

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For supported products, define the product version, language and build in the profile details as they are needed to determine the available solutions for the build your product is currently in.

You will then see an icon indicating that you already have the latest available build or an icon that shows the number of solutions available for the latest package.

Separate icons will also indicate additional information, including but not limited to newer releases of patches, service packs etc. available for download in the Trend Micro Download Center.

When clicking on a number under the Available Solutions column, you get to see a list of solutions that were released between your product build and the latest Hot Fix of a given release.

The package itself as well as the detailed Readme can be retrieved by clicking on the Download Latest Build xxxx button.

Download Latest Build xxxx button

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At this point, not all Trend Micro products support the Business Support Portal integration. But the following can already be used if you have a license associated with them:

  • Control Manager (TMCM)
  • Deep Discovery Analyzer (DDAN)
  • Deep Discovery Email Inspector (DDEI)
  • Deep Discovery Inspector (DDI)
  • Deep Discovery Director (DDD)
  • Endpoint Application Control (TMEAC)
  • Interscan Messaging Security Suite (IMSS)
  • Interscan Messaging Security Virtual Appliance (IMSVA)
  • Interscan Web Security Suite (IWSS)
  • Interscan Web Security Virtual Appliance (IWSVA)
  • OfficeScan (OSCE)
  • Tipping Point Advanced Protection product group
 
Important Disclaimer

Please make sure to always check the Readme of the packages you download since they include details about trades, properties and characteristics of Hot Fixes vs. patches or service packs. Also, pay close attention to installation requirements and dependencies.

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1119620
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