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"The server encountered an internal error and was unable to complete your request..." appears when accessing Deep Security Manager 10.3

    • Updated:
    • 21 Sep 2018
    • Product/Version:
    • Deep Security 10.3
    • Platform:
    • N/A N/A
Summary

You may encounter the following error message when opening the Deep Security Manager 10.3 console:

Internal server error. The server encountered an internal error and was unable to complete your request. Please contact support if this error occurs again.

Internal server error on Deep Security Manager 10.3

Details
Public

This is a known issue in Deep Security Manager 10.3 and it will be fixed in Deep Security 11.0. There will be no update for this fix, thus, customers need to upgrade to version 11.0.

As a workaround, execute the following SQL command on the database where the Deep Security Manager is located. You can verify the database name from the DSM console under Administration > System information.

update hosts set virtualpowerstate=0 where virtualpowerstate=1
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1119933
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