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Whitelisting Apex One™ as a Service DNS Name and IPs

    • Updated:
    • 18 Mar 2019
    • Product/Version:
    • Apex One as a Service All.All
    • Platform:
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows Server 2012 32-Bit
    • Windows Server 2012 64-Bit
Summary

Due to security concerns, some organizations may rely on a whitelisting approach to Internet communications. As Apex One as a Service relies on Internet communication for command and control management, the DNS Name/IPs used by Apex One as a Service may need to be whitelisted to allow this communication.

Details
Public

Regardless of whether the servers are whitelisted by DNS or IP, the following ports are used.

  • Apex One™™: TCP 443
  • Apex One™ (Mac): TCP 8443

The recommended method of whitelisting is by DNS name. Apex One™ as a Service resides on Microsoft’s Azure Cloud infrastructure. As such, there is not a set of IP or IPs that the Apex One™ as a Service server operates on. By whitelisting the DNS name a large number of IP Subnets will not need to be whitelisted as the IP can be dynamically whitelisted based on DNS.

The first DNS name is the name for the management login. This can be found in the address bar when logging into Apex One™ as a Service.

Apex One™

Apex One™ DNS

Two other required names are the Apex One™ server’s DNS Name and the Apex One™ (Mac) DNS Name.

To find the Apex One™ name:

  1. Log into the Apex One™ as a Service (Apex Central) web console.
  2. Click Administration.
  3. Click Managed Servers.
  4. Click Server Registration.
  5. Verify that the Server Type is Apex One™.

You will see the server name listed there.

Verify that the Server Type is Apex One™

Apex One™ (Mac)

To find the Apex One™ (Mac) as a Service name:

  1. Log into the Apex One™ as a Service (Apex Central) web console.
  2. Click Administration.
  3. Click Managed Servers.
  4. Click Server Registration.
  5. Verify that the Server Type is Apex One™ (Mac).

You will see the server name listed there.

Verify that the Server Type is Apex One™ (Mac)

Apex One™ as a Service resides in Microsoft’s Azure Cloud infrastructure. As such, there is not a set of IP or IPs that the Apex One™ as a Service server operates on.

Currently, Apex One™ as a Service resides on the US Central and Western Europe regions of the Azure Cloud. Microsoft provides a list of their datacenter IP ranges that can be used for whitelisting in an XML format.

Microsoft Azure Datacenter IP Ranges: https://www.microsoft.com/en-us/download/details.aspx?id=41653

From this page, you can download the current Microsoft provided Public IP list. Customers only need to import the following Region Name in IP Range file:

  • Region Name = "uscentral"
  • Region Name = "europewest"

The following URLs will also need to be available for the agents:

Some URLs are accessed depending on which product localization is used. If you are using English version, only the “*-en” urls need to be whitelisted.
  • ActiveUpdate - https://osce14-p.activeupdate.trendmicro.com/activeupdate
  • Global Smart Scan Server - https://osce14.icrc.trendmicro.com/tmcss
  • License Server - http://licenseupdate.trendmicro.com/ollu/license_update.aspx
  • PR Feedback Server - https://licenseupdate.trendmicro.com/fb/bifconnect.ashx
  • Web Rating Server
    • osce14-0-en.url.trendmicro.com
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    • osce14-0-tc.url.trendmicro.com
    • osce14-0-de.url.trendmicro.com
    • osce14-0-fr.url.trendmicro.com
    • osce14-0-sp.url.trendmicro.com
    • osce14-0-ru.url.trendmicro.com
    • osce14-0-it.url.trendmicro.com
    • osce14-0-po.url.trendmicro.com
    • osce14-0-kr.url.trendmicro.com
  • Smart Feedback
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    • https://osce14-kr-census.trendmicro.com
    • https://osce14-tc-census.trendmicro.com
  • Census server (Backup)
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    • osce14bak-es-census.trendmicro.com
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  • Predictive Machine Learning (File)
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  • Predictive Machine Learning (Behavior)
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  • Predictive Machine Learning (Co-Exist Mode)
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Premium
Internal
Rating:
Category:
Configure
Solution Id:
1119967
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