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Whitelisting OfficeScan as a Service DNS Name and IPs

    • Updated:
    • 29 May 2018
    • Product/Version:
    • OfficeScan as a Service X.X
    • Platform:
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows Server 2012 32-Bit
    • Windows Server 2012 64-Bit
Summary

Due to security concerns, some organizations may rely on a whitelisting approach to Internet communications. As OfficeScan as a Service relies on Internet communication for command and control management the DNS Name/IPs used by OfficeScan as a Service may need to be whitelisted to allow this communication.

Details
Public

Regardless of whether the servers are whitelisted by DNS or IP, the following ports are used.

  • OfficeScan: TCP 443
  • Security for Mac: TCP 8443

The recommended method of whitelisting is by DNS name. OfficeScan as a Service resides on Microsoft’s Azure Cloud infrastructure. As such, there is not a set of IP or IPs that the OfficeScan as a Service server operates on. By whitelisting the DNS name a large number of IP Subnets will not need to be whitelisted as the IP can be dynamically whitelisted based on DNS.

The first DNS name is the name for the management login. This can be found in the address bar when logging into OSaaS.

OfficeScan

OfficeScan as a Service

Two other required names are the OfficeScan server’s DNS Name and the Security for Mac DNS Name.

To find the OfficeScan name:

  1. Log into the OSaaS web console.
  2. Click Administration.
  3. Click Managed Servers.
  4. Click Server Registration.
  5. Verify that the Server Type is OfficeScan.

You will see the server name listed there.

OfficeScan as a Service

Security for Mac

To find the Security for Mac name:

  1. Log into the OSaaS web console.
  2. Click Administration.
  3. Click Managed Servers.
  4. Click Server Registration.
  5. Verify that the Server Type is Trend Micro Security (for Mac).

You will see the server name listed there.

OfficeScan as a Service

OfficeScan as a Service resides in Microsoft’s Azure Cloud infrastructure. As such, there is not a set of IP or IPs that the OfficeScan as a Service server operates on.

Currently, OfficeScan as a Service resides on the US Central and Western Europe regions of the Azure Cloud. Microsoft provides a list of their datacenter IP ranges that can be used for whitelisting in an XML format.

Microsoft Azure Datacenter IP Ranges: https://www.microsoft.com/en-us/download/details.aspx?id=41653

From this page, you can download the current Microsoft provided Public IP list. Customers only need to import the following Region Name in IP Range file:

  • Region Name = “uscentral”
  • Region Name = “europewest”
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1119967
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