Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to stream a video content when content cache is enabled in InterScan Web Security Virtual Appliance (IWSVA) 6.5 Service Pack 2 (SP2)

    • Updated:
    • 1 Jun 2018
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

Sometimes, a video content fails to load via Windows Media Player if the Content Cache is enabled in IWSVA.

Details
Public

The Apache Traffic Server is being implemented as Content Cache in IWSVA 6.5 SP2.

IWSVA sends the Apache Traffic Server server information within the "Server" header in the HTTP response to the client.

Several clients (such as Windows Media Player or the Silverlight plugin in Internet Explorer) refuse that response and retry the connection to the Web server or the Proxy server until it gets the actual "Server" header of the streaming content server.

HTTP/1.0 200 OK   Pragma: packet-pair-experiment=1, no-cache, client-id=824638902, xResetStrm=1, features="seekable,stridable", timeout=60000   Content-Type: application/vnd.ms.wms-hdr.asfv1   Server: ATS/5.3.1   Content-Length: 65487   Date: Wed, 23 May 2018 08:27:22 GMT   Cache-Control: no-cache, x-wms-content-size=220394206, max-age=1199, user-public, must-revalidate, proxy-public, proxy-revalidate   Last-Modified: Mon, 15 May 2017 05:30:05 GMT   Etag: "220394206"   Supported: com.microsoft.wm.srvppair, com.microsoft.wm.sswitch, com.microsoft.wm.predstrm, com.microsoft.wm.fastcache, com.microsoft.wm.startupprofile   Age: 0   Connection: keep-alive  

To resolve the issue:

  1. Log in to the IWSVA WebUI.
  2. Go to the [HTTP] > [Configuration] > [Content Cache] page.
  3. Disable the Content Cache.
  4. Log on to IWSVA as root via SSH (for example with a SSH shell such as PuTTy).
  5. Take a backup of the file records.config:

    # cp -ip /usr/iwss/ats/etc/trafficserver/records.config /usr/iwss/ats/etc/trafficserver/records.config_backup

  6. Use vi to edit the file records.config:

    # vi /usr/iwss/ats/etc/trafficserver/records.config

  7. Insert the following string at the end of the file:

    CONFIG proxy.config.http.response_server_enabled INT 0  
  8. Save the file and quit.
  9. Re-enable the Content Cache.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1119973
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.