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Trend Micro Remote Manager Data Collection Notice

    • Updated:
    • 30 Sep 2020
    • Product/Version:
    • Remote Manager
    • Platform:
    • N/A
Summary

Trend Micro Remote Manager includes the following modules which may cause the corresponding personal data to be transmitted to Trend Micro. Detailed information and instruction are provided below for opt-out of the personal data collection by disabling specific modules. Modules that cannot be disabled are indicated below.

To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

Details
Public

Real-time Anti-Virus/Anti-spyware Scan (for Worry-Free Business Security Services)

 
Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious programs.
 
Data collected
  • Suspicious file name/path
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings

Enable real-time Antivirus/Antispyware

Real-time Anti-Virus/Anti-spyware Scan

Back to top

Web Reputation (for Worry-Free Business Security Services)

 
Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security Services to detect malicious URLs.
 
Data collected
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings

Enable Web Reputation

Web Reputation for WFBS-SVC

Back to top

URL Filtering (for Worry-Free Business Security Services)

 
Disabling URL Filtering affects the ability of Worry-Free Business Security Services to restrict access to restricted web content.
 
Data collected
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings

Enable URL Filtering

URL Filtering for WFBS-SVC

Back to top

Predictive Machine Learning (for Worry-Free Business Security Services)

 
Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.
 
Data collected
  • Suspicious file name/path
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > [Device Group] > Security Settings (tab)
Console settings

Enable Predictive Machine Learning

Predictive Machine Learning for WFBS-SVC

Back to top

Anti-Virus/Anti-spyware by Worry-Free Business Security

 
Disabling Antivirus and Antispyware scanning greatly impacts the ability of Worry-Free Business Security to detect malicious programs.
 
Data collected
  • Suspicious file name/path
Console locationCustomers > [Customer] > [Worry-Free Business Security Services Server] > Domain Settings (tab)
Console settings

Real-time Antivirus/Antispyware > Disable

Anti-Virus/Anti-spyware by WFBS

Back to top

Web Reputation (for Worry-Free Business Security)

 
Disabling Web Reputation scanning greatly impacts the ability of Worry-Free Business Security to detect malicious URLs.
 
Data collected
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings
  • Web Reputation (In Office) > Disable
  • Web Reputation (Out of Office) > Disable

Web Reputation (for WFBS)

Back to top

URL Filtering (for Worry-Free Business Security)

 
Disabling URL Filtering affects the ability of Worry-Free Business Security to restrict access to restricted web content.
 
Data collected
  • URL
Console locationCustomers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)
Console settings

URL Filtering > Disable

URL Filtering (for WFBS)

Back to top

Predictive Machine Learning (for Worry-Free Business Security)

 
Disabling Predictive Machine Learning greatly impacts the ability of Worry-Free Business Security Services to detect unknown threats, including zero-day attacks.
 
Data collected
  • Suspicious file name/path
Console location
 
Predictive Machine Learning can only be disabled on the Remote Manager console for customers using Worry-Free Business Security 10.0 (or later). For customers using Worry-Free Business Security v9.x (or earlier), you must disable the feature using the Worry-Free Business Security console.
 

Customers > [Customer] > [Worry-Free Business Security Server] > Domain Settings (tab)

Console settings

Predictive Machine Learning > Disable

Predictive Machine Learning (for WFBS)

Back to top

User Behavior Tracking

Data collected
  • Computer IP address
  • Account ID
  • Vendor ID
Console locationNot configurable
Console settings

Back to top

Noteworthy events - EDR/MDR related feature for Worry-Free Business Security Services

Data collected
  • Email address
  • Suspicious file name/path
  • Endpoint login account ID
Console locationNot configurable from product console. MSP partners need to submit a support case to disable the data collection.
Console settings

Back to top

Find Customer

Find customer allows user to input customer name to perform customer search.

Data collected
  • Customer Name
Console location

Find Customer

Find Customer

Customers

Customers

Console settings

Back to top

New Customer

New Customer feature allows user to input customer information to create account.

Data collected
  • Customer Name
  • Address
  • Account ID
  • Contact Person Name
  • Contact Phone Number
  • Email address
Console location

New Customer

New Customer

Customers > New Customer

New Customer

Customer Information

Customer Information

Console settings

Back to top

Customer Notification Configuration

Data collected
  • Email Address
Console locationCustomers > Notifications
Console settingsNotifications

Customer Notification Configuration

Back to top

New Report Creation

Data collected
  • Report Name
  • Report Title
  • Notes
Console locationReports > New Report
Console settings

New Report

New Report 1

New Report 2

New Report 3

Back to top

Edit Report settings

Data collected
  • Report Name
  • Report Title
  • Notes
  • Subject
  • Additional recipients
Console location

Reports > Report Name > Report Settings

Report Settings 1

Report Settings 2

Reports > Report Name > Target Customers

Target Customers

Reports > Target Customers > Target link > Edit

Edit

Console settings

Back to top

Find Report

Data collected
  • Report search criteria
Console locationReports > right panel
Console settings

Reports

Back to top

Global Notification Configuration

Data collected
  • Email Address
Console locationAdministration > Configure notifications
Console settings

Configure notifications

Back to top

Customize notification email subject

Data collected
  • Preface
Console location

Administration > Configure notifications > Subject Preface

Subject Preface

Administration > Configure notifications > Warning Events Subject Preface

Configure notifications

Console settings

Back to top

Configure email template

Data collected
  • Email subject
  • email content
Console locationAdministration > Configure notifications > Send individual email messages for each Action Required and Warning event for each customer
Console settings

Email notification setting > Event link

Event link

Email template

Email template

Back to top

Configure 3rd party Integration

Data collected
  • ConnectWise Manage URL
  • Company ID
  • Login ID
  • Login Password
  • Kaseya Email Address
  • Autotask login ID
  • logon password
Console locationAdministration > Configure 3rd party integration
Console settings

Configure 3rd party Integration 1

Configure 3rd party Integration 2

Configure 3rd party Integration 3

Back to top

Configure default settings templates

Data collected
  • Template Name
  • Description
Console locationAdministration > Create Template
Console settings

Create Template

Create Template

Back to top

Submit feedback

Data collected
  • Email address
  • subject
  • message
Console locationRM console > Feedback
Console settings

Feedback

Feedback 1

Feedback 2

Back to top

Console logo

Data collected
  • Image file
Console locationAdministration > Console settings
Console settings

Reset to Trend Logo

Trend Logo

Back to top

Import Cloud Edge customer (Excel upload)

Data collected
  • Customer Name
  • Address
  • Account ID
  • Contact Person Name
  • Contact Phone Number
  • Email address
Console locationCustomers > Cloud Edge Settings > Import Customers
Console settings

Send File

Send File

Back to top

Widget settings (all widgets)

Data collected
  • Widget title
Console locationHome > {any widget} > settings
Console settings

Widget settings 1

Widget settings 2

Back to top

Widget tab settings

Data collected
  • Tab names
Console locationHome > {tab} > Rename
Console settings

Rename

Rename

Back to top

Approved/ Blocked URL List

Data collected
  • URLs
Console locationCustomers > Policy Settings > Approved/Blocked URL List
Console settings

Approved/Blocked URL List<

Approved/Blocked URL List

Back to top

Antivirus scan exclusions

Data collected
  • Directory paths
  • file names
Console locationCustomers > Policy Settings > Antivirus Scan Exclusions
Console settings

Antivirus Scan Exclusions

Antivirus Scan Exclusions

Back to top

Behavior Monitoring exception list

Data collected
  • Program paths
Console locationCustomers > Policy Settings > Behavior Monitoring Exception List
Console settings

Behavior Monitoring Exception List

Behavior Monitoring Exception List

Back to top

Threat Investigation assessments

Data collected
  • Sender address
  • SIP/Domain
  • email address
  • email subject
  • file name
  • URL
Console locationThreat Investigation > Assessments
Console settings

New Criteria

New Criteria

Back to top

Import report target customer list

Data collected
  • Account name
  • Company ID
  • Company name
  • email address
Console locationReports > Target Customers > Customer List > Import Customer List
Console settings

Import Customer List

Import Customer List

Back to top

Kaseya VSA (VSAZ package)

Data collected
  • Company name
  • Company ID
  • Device name
  • Device IP
Console locationKaseya VSA > VSAZ package (Recommended): Compatible with Kaseya VSA SaaS and on-premise 9.5 or above (HTTPS required)
Console settings

VSAZ package (Recommended): Compatible with Kaseya VSA SaaS and on-premise 9.5 or above (HTTPS required)

VSAZ package

Back to top

ConnectWise Manage billing integration

Data collected
  • Company ID
  • Company name
Console locationConnectWise Manage > Notification Settings > Send billing Information for all products to ConnectWise Manage every month on day
Console settings

Send billing Information for all products to ConnectWise Manage every month on day

Send billing Information

Back to top

ConnectWise Manage ticket profiles

Data collected
  • Profile name
  • Description
Console location

Administration > Configure third-party integrations

Configure third-party integrations

Configure third-party integrations

Console settings

Back to top

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1119989
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