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Web Reputation Service (WRS) and File Reputation Service (FRS) shows unavailable in Standalone Smart Protection Server (SPS) 3.3

    • Updated:
    • 13 Jun 2018
    • Product/Version:
    • Smart Protection Server 3.3
    • Platform:
    • N/A N/A
Summary

The Standalone SPS Console shows an X mark in both File Reputation and Web Reputation Services. The following error also appears in the Reputation Service Log:

Cannot read monitor.ini configuration file. Verify the file exists or check the permissions.

This issue causes the Smart Scan agents to get a "Smart Scan Unavailable" error or a "Connecting" status since the OfficeScan server’s update source is the Standalone SPS.

FRS and WRS unavailable

Cannot read monitor.ini error

Details
Public
  1. Log on to SPS Server and go to /var/tmcss/conf directory using the following command:

    cd /var/tmcss/conf

  2. Check if monitor.ini file exist using ls command.

    The following shows the monitor.ini file does not exist:

    Check if monitor.ini exist

  3. If the file does not exist, there are 2 options to resolve it.

    • Option 1: Recreate the monitor.ini
    • Option 2: Copy the monitor.ini from a working SPS Server with the same version.
  1. Log on to the SPS server as Administrator.
  2. Stop the SPS service – lighttpd

    Stop SPS service

  3. Using cd, run the following command then hit Enter.

    cd /var/tmcss/conf

    conf

  4. Create the monitor.ini file using touch command then hit Enter:

    touch monitor.ini

    touch command

  5. Using the ls command, verify if the file has been created then hit Enter.

    ls –lrt monitor.ini

     
    The monitor.ini should have 0 file size.

    verify if monitor.ini is created

  6. Change the ownership of the file to webserv using the following command then hit Enter.

    chown webserverv:webserv monitor.ini

    Change the ownership

  7. Using ls, execute the following command then hit Enter. Verify the ownership and file size.

    Verify ownership

    Notice that the file size is now at 107 and the owner is webserv.

  8. Start the lighttpd service under /var/tmcss directory then hit Enter.

    service lighttpd start

    service lighttpd start

 
The Source SPS Server Version should be the same as the affected SPS Server.
  1. At the Source SPS Server, stop the lighttpd service using the following command.

    service lighttpd start

    Source SPS Server

  2. Log in again to the SPS console. File Reputation and Web Reputation should now have check marks next to them.

    FRS and WRS are available

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1120075
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