Normal Servers become offline after applying ServerProtect for Storage 6.0 Patch 1

- Updated:
- 13 Apr 2020
- Product/Version:
- ServerProtect for Storage 6.0
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Summary

Your Normal Servers become offline after applying ServerProtect for Storage 6.0 Patch 1 and the Normal Server service “spntsvc” fails to start with a 14001 error code.

cmd view:

service.msc view:

A 14001 error log and a SideBySide configuration error log should exist in the Windows Event log as shown below:

Details

These errors happen because there is no Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update installed on the Normal Server.

ServerProtect for Storage 6.0 Patch 1 requires you to manually install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update on your Normal Servers before applying this patch if the Normal Server runs on Microsoft Windows Server 2008 x64 or Windows Server 2008 R2 x64.

To resolve the issue:

Go to the offline Normal Server.
Install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update on this Normal Server by following the steps here: Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update.
Start the Normal Server service.