"Setuputility.dll error" appears when upgrading from Control Manager 6.0 Service Pack 3 to version 7.0

- Updated:
- 24 Jul 2018
- Product/Version:
- Control Manager 7.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2008
- Windows 2008 Datacenter
- Windows 2008 Datacenter R2
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Enterprise R2
- Windows 2008 R2
- Windows 2008 Server
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Server
- Windows 2012 Server Essentials
- Windows 2012 Server R2
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition
- Windows 2016
- Windows 2016 Datacenter
- Windows 2016 Server
- Windows 2016 Standard

Summary

While upgrading Control Manager (TMCM) from version 6.0 Service Pack 3 to version 7.0 using the package tmcm-70-gm-repack1-win-en-2442.exe, the following error may appear:

Error: Cannot complete Installation. The installer is unable to load Library. C:\Users\admin\appdata\Local\Temp{A5EAA04B-544A-46FA-89C5-577803A167E7}...........\SetupUtility.dll. Please retry the installation. If the problem persists, contact your Trend Micro Support representative.

Details

If the server is running Visual C++ 2-15 Runtime (x64), Control Manager won't be able to complete the installation due to incorrect registry values. In addition, it won't load the library.

To resolve the issue, manually install Microsoft Visual C++ 2015 (x86).

Download Microsoft Visual C++ 2015 (x86).
Run the downloaded file as administrator and click I agree to enable the Install button.
Click Install and wait the installation to complete, then click Close.