Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Error appears when trying to start the Control Manager / Apex Central Infrastructure Service

    • Updated:
    • 13 Apr 2020
    • Product/Version:
    • Apex Central 2019
    • Control Manager 7.0
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016 Datacenter
    • Windows 2016 Server
    • Windows 2016 Standard
    • Windows 2019 Server
Summary

The following error message appears when starting the Control Manager (TMCM)/Apex Central Management Infrastructure Service.

The Trend Micro Management Infrastructure service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

Trend Micro Management Infrastructure service is inaccessible

Accessing the web console shows "HTTP Error 503. The service is unavailable.".

Service unavailable

In addition, the TMCM_ProgramManager.log file shows the error below:

[Warning], !!! File SystemConfiguration.xml is empty
Details
Public

To resolve this issue, replace the SystemConfiguration.xml file:

  1. Stop the Trend Micro Control Manager/Apex Central Service.
  2. Get a new systemconfiguration.xml file by doing any of the following options:
    • Restore a backup copy from any Case Diagnostic Tool (CDT) log file collected previously.
    • Submit the following to Trend Micro Technical Support:
      • Query result on SQL DB using "select * from tb_SystemConfiguration"
      • TMCM Build Version found in this registry hive:
        HKEY_LOCAL_MACHINE\Software\WOW6432Node\TrendMicro\TVCS
        Key: BuildVersion
  3. Back up and replace the current systemconfiguration.xml with the new one generated from the previous step.
  4. Start the Trend Micro Control Manager/Apex Central Service.
  5. Start the Trend Micro Management Infrastructure.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1120222
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.