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"HTTP Status 412 - Precondition Failed" appears when accessing the web console

- Updated:
- 30 Dec 2019
- Product/Version:
- Vulnerability Protection 2.0
- Platform:
- Windows 2003 Server R2

Summary

HTTP Error 412 appears when accessing the web console even after reinstalling VPM more than 3 times.

Details

First troubleshoot the issue by changing your debug level. Please refer to the following KB article: Enabling or disabling debug logging in Vulnerability Protection Manager (VPM).

When you check the server0.log, it shows the following:

Unable to connect to the database. Retrying in 10 seconds.
  java.sql.SQLException: Cannot open database "vpm" requested by the login. The login failed.

To resolve the issue:

Go to <installation folder>\Trend Micro\Vulnerability Protection Manager\webclient\webapps\ROOT\WEB-INF\.
Open dsm.properties.
Delete "database.SqlServer.domain=Server name".

Rating:

Category:

Troubleshoot

Solution Id:

1120311

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