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"HTTP Status 412 - Precondition Failed" appears when accessing the web console

    • Updated:
    • 21 Feb 2019
    • Product/Version:
    • Vulnerability Protection 2.0
    • Platform:
    • Windows 2003 Server R2
Summary

HTTP Error 412 appears when accessing the web console even after reinstalling VPM more than 3 times.

Details
Public

First troubleshoot the issue by changing your debug level. Please refer to the following KB article: Enabling or disabling debug logging in Vulnerability Protection Manager (VPM).

When you check the server0.log, it shows the following:

Unable to connect to the database. Retrying in 10 seconds.
java.sql.SQLException: Cannot open database "vpm" requested by the login. The login failed.

To resolve the issue:

  1. Go to <installation folder>\Trend Micro\Vulnerability Protection Manager\webclient\webapps\ROOT\WEB-INF\.
  2. Open dsm.properties.
  3. Delete "database.SqlServer.domain=Server name".

    dsm.properties

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1120311
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