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"An error in the Plug-in Service program occurred..." appears when installing Trend Micro Security (for Mac) OfficeScan Plug-in

    • Updated:
    • 18 Jul 2018
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Trend Micro Security for Mac 3.0
    • Platform:
    • Windows All
Summary

When installing Trend Micro Security (for Mac) OfficeScan Plug-in, an error appears with the following message:

An error in the Plug-in Service program occurred. Unable to install the Trend Micro Security (for Mac) server. Install the 64-bit version of Java Runtime Environment (JRE) 1.9 or later.

JRE Error

Looking at the OfficeScan server's Programs and Features, Java is already installed.

JRE Error

This issue happens when the installed Java Runtime Environment (JRE) on the server is running on an x86 version.

Details
Public

To resolve this issue, make sure that the OfficeScan server is installed with the 64-bit version of Java Runtime Environment (JRE). To do this:

  1. Go to Java Downloads for All Operating Systems and download the Windows Offiline (64-bit) installer.

    JRE Installer

  2. Run the installer to install the Java Runtime Environment (JRE) x64-bit version.
  3. After installation, go to Control Panel > Programs and Features and verify if the installed Java is the 64-bit version.

    JRE Installer

  4. Once the JRE x64-bit version is successfully installed, log into the OfficeScan Web Management Console and install the Trend Micro Security (for Mac) Plug-in again.

For further assistance, you may contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1120368
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