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Unable to upgrade Deep Security Manager 9.6 to any higher version due to incorrect path

    • Updated:
    • 8 Aug 2018
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When upgrading from Deep Security Manager 9.6, the application is trying to create a new installation.

Upon checking the logs, it shows that the Deep Security installation directory was identified as C: drive, instead of D: drive where the Deep Security Manager is actually installed.

Details
Public

The installation folder was detected as C: drive because the key values stored in the registry key are different.

HKEY_CURRENT_USER\SOFTWARE\ej-technologies\install4j\installations
allinstdirs2530-5517-3353-2279
instdir2530-5517-3353-2279

This issue may be caused by using different accounts to install or upgrade Deep Security Manager.

To resolve the issue, do the following:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Create a folder named "installationed" under HKEY_CURRENT_USER\SOFTWARE\ej-technologies\install4j\.
  2. Add the following string values:

    Value name: allinstdirs2530-5517-3353-2279
    Value data: D:\Program Files\Trend Micro\Deep Security Manager

    Value name: instdir2530-5517-3353-2279
    Value data: D:\Program Files\Trend Micro\Deep Security Manager

    Double-check if "D:\Program Files\Trend Micro\Deep Security Manager" is the right path. Otherwise, change the path to the correct one.

  3. Restart the Deep Security Manager service.
  4. Upgrade the Deep Security Manager.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1120435
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