Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Switching between Advanced Mode UI and Classic Mode UI in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 14 Apr 2021
    • Product/Version:
    • Remote Manager
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services 6.7
    • Platform:
Summary

To service the different levels of Administrative expertise efficiently, the new WFBS-SVC UI comes tailor-made with an always-on best practice defaults classic mode. In this mode, all critical protections enabling them by default.

While the Classic UI provides definite ease of use advantage, our new Advanced UI setup enables our administrators to define very complex policies all the way down to the user, OS version, IP range or the device level.

This article enumerates the steps on how to switch between the Advanced Mode UI and Classic Mode UI.

Details
Public

Standalone Customer Licensing Portal (CLP) based WFBS-SVC accounts except Japan customers have the option to switch to Advanced Mode UI.

 
Licensing Management Platform (LMP)-based WFBS-SVC accounts including standalone CLP-based WFBS-SVC accounts registered in Trend Micro Remote Manager (TMRM) currently do not have the option to switch to the Advanced Mode UI.
 

Before proceeding, make sure that the System Requirements are met before switching from Advanced Mode to Classic Mode.

Policy TargetRequirement
Active Directory groups
  • Assign a unique policy to the root domain group as the only target
  • If a child group applies a policy that is different from the parent group, check the following:
    • Assign a unique policy to the child group
    • The assigned policy must have a higher priority than the parent policy
EndpointsDo not assign any policy to any endpoint
Manual groups
  • Do not assign any policy to the Server (Default) or Device (Default) group
  • Assign a unique policy to each manual group as the only target
NoneDelete policies that have no targets specified

To switch to the Classic Mode User Interface:

  1. Log on to the WFBS-SVC console, and click Policies.
  2. In the Policy Management pane, look for the Switch to Classic Mode notification at the bottom-left of the screen, then click Switch.

    Switch to Classic option

    Click the image to enlarge.

     

    If you are a CLP user and you cannot see the Switch to Classic Mode button, it means that your account does not have enough access privileges. You need to have Master Administrator role to perform this action.

    • The user who created the CLP account will automatically be the Master Administrator
    • You cannot add another Master Administrator but you can replace the user by modifying its account information.
    • Only the Master Administrator can manage user accounts and switch to classic/advanced mode.

    To verify if you are the Master Administrator, you may do the following:

    1. Log on to the Customer Licensing Portal.
    2. Go to Account Name > My account.
    3. Under Managed Services section, check your Worry-Free Business Security Services access privileges.

      Access Privilege

      Click the image to enlarge.

     
  3. When the Switch to Classic Mode screen appears, click Switch.

    Switch to Classic

  4. On the Policies page, confirm that Policy Management section is no longer available.

    Policy Settings

    Click the image to enlarge.

To switch to the Advanced Mode User Interface:

  1. Log on to the WFBS-SVC console and click Policies.

    click Policies

  2. In the Policy Settings pane, go to the Advanced Mode Available notification at the bottom of the screen then click Switch.

    click Switch

  3. The Switch to Advanced Mode screen appears. Click Switch.

    Switch to Advanced UI option

  4. On the Policies page, verify that Policy Management exists .

    Policy Management

To learn more about configuring policy settings in Classic Mode UI and Advanced Mode UI, refer to the following:

Premium
Internal
Partner
Rating:
Category:
Configure; SPEC
Solution Id:
1120508
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.