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User Accounts not manageable after upgrading to Control Manager (TMCM) 7.0

    • Updated:
    • 6 Jun 2019
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2000 Advanced Server
Summary

After upgrading to TMCM 7.0, the following issues are encountered:

  • An error message is received when trying to add a new user account
  • The session times-out when navigating to Directories -> User/Endpoints
  • When logging in, only the root account is availble to use, while the AD accounts are not
Details
Public

To resolve this issue, follow these steps:

  1. Stop the following services:
    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
    • World Wide Web Publishing Service
  2. Navigate to the Control Manager installation folder (usually located in C:\Program Files (x86)\Trend Micro\Control Manager), then create a back up of the following files:
    • \SystemConfiguration.xml
    • \WebUI\WebApp\App_Data\SystemConfiguration.xml
  3. Start Command Prompt as Administrator, and then navigate to the Control Manager installation folder.
  4. Run the following commands:
    XMLModify.exe "m_FA_iEnable" "0" SystemConfiguration.xml
    XMLModify.exe "m_EnableADFSAuth" "" SystemConfiguration.xml
  5. Copy SystemConfiguration.xml in WebUI\WebApp\App_Data.
  6. Start the TMCM services, and check if issue is resolved.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1120603
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