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Websites not included in the blocked list are still blocked by Trend Micro Mobile Security (TMMS) for Enterprise on Android

    • Updated:
    • 20 Aug 2018
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Mobile Security for Enterprise 9.7
    • Mobile Security for Enterprise 9.8
    • Platform:
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
    • Android 7.0 Nougat
    • Android 8.0 Oreo
    • Android All
Summary

TMMS users encounter an issue where websites are blocked even if they are not included in the blocked list of TMMS.

This article provides information on how this issue can be resolved.

Details
Public

This issue happens because the Web Reputation Service (WRS) block list misbehaves due to lack of permissions from the device. To resolve this issue, the Accessibility service for TMMS must be enabled. Do the following steps:

  1. Open the Settings app on your Android device.
  2. Go to Accessibility.
  3. Look for the Services section, then turn on for the Ent TMMS Agent.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1120606
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