Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to modify Virus and Spam or Phish policy when the domain is still being added in Trend Micro Email Security (TMEMS)

    • Updated:
    • 13 Apr 2020
    • Product/Version:
    • Trend Micro Email Security 1.0
    • Platform:
    • N/A N/A
Summary

After adding a new domain to TMEMS, you cannot change the Virus and Spam or Phish policy while the domain is in the process of being added. The status of the two rules is grayed out. However, you will still be able to modify the other policies and add new ones.

cant modify

Under the Domains page, it shows “Domain not verified”.

not verified

Details
Public

This error occurs when the ownership for the domain has not been confirmed yet. You need to verify the domain by adding its TXT record. To do this:

  1. Click the domain.
  2. Add the TXT record to your domain’s DNS configuration based on the introduction.
  3. After TXT record has been added, click Verify after a few minutes, then verify the TXT record.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1120624
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.