Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Uninstalling the Data Loss Prevention (DLP) Service and Drivers in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 7 Aug 2018
    • Product/Version:
    • Worry-Free Business Security Services 6.5
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2016 Server
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows Server 2012
    • Windows Server 2012 32-Bit
    • Windows Server 2012 64-Bit
Summary

Learn how to manually uninstall the DLP service and drivers in WFBS-SVC by following the steps in this article.

Details
Public
  1. Log on to to the WFBS-SVC console.
  2. Navigate to the Security Agents page.
  3. Select a desktop or server group to configure.
  4. Click Configure Policy.
  5. In the Configure Policy screen for Windows, click Data Loss Prevention.
  6. Turn off Data Loss Prevention by clicking the ON button.
  7. Log on to the endpoint.
  8. Unload the Security Agent from the system tray.

     
    To unload the Security Agent, right-click the Security Agent icon in the system tray and click Exit Security Agent. Enter the Exit password when required.
  9. Navigate to ..\Trend Micro\Client Server Security Agent\HostedAgent\CPM.
  10. Open CpmConfig.ini with a text editor like notepad.
  11. Go to the [Global Setting] section.
  12. Add the DlpSSUninst parameter manually with the value 1:

    [Global Setting]
    DlpSSUninst=1

  13. Save the change and close the file.
  14. Reload the Security Agent.
  1. Log on to to the WFBS-SVC console.
  2. Navigate to the Polices page.
  3. Under Policy Management, click the policy you want to configure.
  4. In the Configure Policy screen for Windows, click Data Loss Prevention.
  5. Turn off Data Loss Prevention by clicking the ON button.
  6. Log on to the endpoint.
  7. Unload the Security Agent from the system tray.

     
    To unload the Security Agent, right-click the Security Agent icon in the system tray and click Exit Security Agent. Enter the Exit password when required.
  8. Navigate to ..\Trend Micro\Client Server Security Agent\HostedAgent\CPM.
  9. Open CpmConfig.ini with a text editor like notepad.
  10. Go to the [Global Setting] section.
  11. Add the DlpSSUninst parameter manually with the value 1:

    [Global Setting]
    DlpSSUninst=1

  12. Save the change and close the file.
  13. Reload the Security Agent.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1120677
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.