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Unable to receive messages from the SMS Sender feature of Mobile Security (TMMS) for Enterprise

    • Updated:
    • 31 Aug 2018
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • Mobile Security for Enterprise 9.2
    • Mobile Security for Enterprise 9.3
    • Mobile Security for Enterprise 9.5
    • Mobile Security for Enterprise 9.6
    • Mobile Security for Enterprise 9.7
    • Mobile Security for Enterprise 9.8
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
    • Android 7.0 Nougat
    • Android 8.0 Oreo
Summary

Users are unable to received messages that were sent using the SMS Sender of TMMS.

This issue may happen if the SMS Sender status is disconnected, or if the SMS Sender application is not installed.

Details
Public

To resolve this issue, follow the recommendations below:

  1. Check the configuration on console, the status of SMS Sender should be connected.
  2. Install SMS Sender application for the TMMS Android client, and properly configure the following:
    • Server address
    • Port (default is 443)
    • Phone number
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1120852
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