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UNC-based installation in OfficeScan/Apex One

    • Updated:
    • 24 Jun 2019
    • Product/Version:
    • Apex One 2019.All
    • Apex One All.All
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 2012 Server R2
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

A UNC-based installation uses the AutoPcc.exe program to install the OfficeScan/Apex One agent on unprotected endpoints.

Details
Public

To install the OfficeScan or Apex One agent to an unprotected endpoint using AutoPcc:

  1. Go to the unprotected endpoint.
  2. Connect to the server computer.

    UNC based installation

  3. Open Run and type:

    \\<OfficeScan or Apex One server fqdn>\ofcscan

    UNC based installation

     
    The screenshot above is just an example.
  4. Right-click AutoPcc.exe and select "Run as administrator".

This will launch the autopcc.exe command and will install the OfficeScan or Apex One agent.

For remote desktop installation using AutoPcc.exe:

  1. Open Remote Desktop Connection (Mstsc.exe) in console mode.

    UNC based installation

  2. Connect to the unprotected enpoint using a remote desktop.

    UNC based installation

  3. Open Run and type:

    \\<OfficeScan or Apex One server fqdn>\ofcscan directory and execute AutoPcc.exe.

    UNC based installation

  4. Right-click AutoPcc.exeand select "Run as administrator".

    UNC based installation

This will launch the autopcc.exe command and will install the OfficeScan or Apex One agent.

  • Symptom: Getting the error “Unable to install OfficeScan or Apex One client. There was an error copying ‘xxxxx.exe’. Please contact your OfficeScan or Apex One Agent administrator assistance”when installing via autopcc.exe.

    Cause: Files have been renamed. To check if there are _invalid files inside the OfficeScan or Apex One server, go to <OfficeScan or Apex One Installation folder>\PCCSRV\ and type "invalid" in the search bar.

    UNC based installation

    Solution: Restore the renamed file to its original file name. Please refer to the following KB article: Restoring the renamed "_invalid" files using Windows Powershell in OfficeScan.

  • Symptom: In ofcAutoPcc.log located in C:\Windows, you can see the following error:
    CheckDeleteMark - CheckDeleteMark==OpenService(ntrtscan) failed. Error=1060 - [.\autop_AutoPccP.cpp(1206)]

    Cause: Files are missing from the OfficeScan or Apex One server. Check if you can search the file/s that "cannot be copied" in ...\<OfficeScan or Apex One installation folder>\PCCSRV by typing the file name in the search bar.

    UNC based installation

    Solution: Contact Trend Micro Technical Support to obtain the files that are missing.

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Internal
Rating:
Category:
Configure
Solution Id:
1121071
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