"The daemon process HTTP was stopped, maybe manually." event notification appears in InterScan Web Security Virtual Appliance (IWSVA) 6.5

- Updated:
- 13 Dec 2018
- Product/Version:
- InterScan Web Security Virtual Appliance 6.5
- Interscan Web Security Virtual Appliance 6.5
- Platform:
- N/A N/A

Summary

Administrators sometimes receive the following event notification from InterScan Web Security Virtual Appliance (IWSVA):

The daemon process HTTP was stopped, maybe manually.

The notification appears when the HTTP service (iwssd) or the FTP service (isftpd) get a stop/start because of a Scan Engine update or because of another internal script (including a OS reboot).

The daemon process HTTP was stopped, maybe manually.
If the daemon has been restarted/stopped repeatedly for the same reason in minutes, IWSVA will only report once.

The daemon process FTP was stopped, maybe manually.
If the daemon has been restarted/stopped repeatedly for the same reason in minutes, IWSVA will only report once.

The event notification may not happen depending on the configuration and the timing settings; if the trigger is caused by a Scan Engine update, you can see the relevant message in the Administration > System Event Log page of the WebUI.

Details

To stop this notification:

Log on to IWSVA as root via SSH (for example with a SSH shell such as PuTTy).
Create a backup of the file intscan.ini:

# cp -ip /etc/iscan/intscan.ini /etc/iscan/intscan.ini.bak
Use vi to edit the file intscan.ini:

# vi /etc/iscan/intscan.ini
Change "mail_if_daemon_stop" and "mail_if_ftp_stop" parameter from yes to no under the [notification] section.

[notification]
mail_if_daemon_stop=no
mail_if_ftp_stop=no
Save the file and quit.
Restart all of the services.

# /etc/iscan/rcIwss restart

Note: This will interrupt the network traffic for a few minutes so plan accordingly.

After stopping the event, you can still receive notifications when the HTTP or FTP service crashes or restarts due to an unexpected error.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1121687

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"The daemon process HTTP was stopped, maybe manually." event notification appears in InterScan Web Security Virtual Appliance (IWSVA) 6.5