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"The daemon process HTTP was stopped, maybe manually." event notification appears in InterScan Web Security Virtual Appliance (IWSVA) 6.5

    • Updated:
    • 13 Dec 2018
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Interscan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

Administrators sometimes receive the following event notification from InterScan Web Security Virtual Appliance (IWSVA):

The daemon process HTTP was stopped, maybe manually.

The notification appears when the HTTP service (iwssd) or the FTP service (isftpd) get a stop/start because of a Scan Engine update or because of another internal script (including a OS reboot).

The daemon process HTTP was stopped, maybe manually.
If the daemon has been restarted/stopped repeatedly for the same reason in minutes, IWSVA will only report once.

The daemon process FTP was stopped, maybe manually.
If the daemon has been restarted/stopped repeatedly for the same reason in minutes, IWSVA will only report once.

 
The event notification may not happen depending on the configuration and the timing settings; if the trigger is caused by a Scan Engine update, you can see the relevant message in the Administration > System Event Log page of the WebUI.
Details
Public

To stop this notification:

  1. Log on to IWSVA as root via SSH (for example with a SSH shell such as PuTTy).

  2. Create a backup of the file intscan.ini:

    # cp -ip /etc/iscan/intscan.ini /etc/iscan/intscan.ini.bak

  3. Use vi to edit the file intscan.ini:

    # vi /etc/iscan/intscan.ini

  4. Change "mail_if_daemon_stop" and "mail_if_ftp_stop" parameter from yes to no under the [notification] section.

    [notification]
    mail_if_daemon_stop=no
    mail_if_ftp_stop=no

  5. Save the file and quit.

  6. Restart all of the services.

    # /etc/iscan/rcIwss restart

    Note: This will interrupt the network traffic for a few minutes so plan accordingly.

 
After stopping the event, you can still receive notifications when the HTTP or FTP service crashes or restarts due to an unexpected error.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1121687
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