Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

A notification related to FTP Scan module is sent despite "Enable FTP scanning" feature is turned off in InterScan Web Security Virtual Appliance (IWSVA) 6.5

    • Updated:
    • 28 Nov 2018
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

InterScan Web Security Virtual Appliance (IWSVA) sends the following email notification despite turning off the "Enable FTP scanning" feature in FTP > Scan Rules:

IWSVA scanning is disabled No scanning modules are loaded or enabled for FTP. IWSVA will run, but traffic will not be scanned.

If LDAP setting is already disabled, you shouldn't use User/group name via proxy authorization for User Identification.

This article will discuss what the notification means and how to stop it.

Details
Public

The notification occurs when FTP scan service restarts with Enable FTP scanning disabled.

The scheduled pattern/engine updates cause the restart of the service and might also cause this notification.

It notifies the user that FTP scanning does not work, which does not mean any defect for IWSVA.

If you do not need neither FTP scanning nor the notification, turn off FTP Traffic in System Status.

This will make the FTP scan service to no longer start, therefore stopping IWSVA from sending the notification.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1121690
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.