Trend Micro Apex One™ as a Service will reschedule its upgrade of OfficeScan as a Service provisions in the following customer environments:
- Running in Hybrid Mode (Registered OfficeScan as a Service to On-Premise Control Manager)
- Currently managing agents running on following platforms: Windows XP, Windows 2003, Windows Vista, and Windows 2008
To prevent deploying Apex One agents to non-supported platforms, Trend Micro will deploy an OfficeScan as a Service hot fix first before upgrading customer provisions to Apex One™ as a Service.
- December 12 — Perform maintenance on affected OfficeScan as a Service provisions to apply the hot fix that blocks agent upgrades on non-supported endpoints
- December 19 — Perform OfficeScan as a Service to Apex One™ as a Service provision upgrade
For support assistance, please contact Trend Micro Technical Support.