Trend Micro Apex One™ as a Service upgrade schedule for provisions running in Hybrid Mode or with non-supported agent OS

- Updated:
- 18 Mar 2019
- Product/Version:
- Apex One as a Service All.All
- Platform:
- N/A N/A

Summary

Trend Micro Apex One™ as a Service will reschedule its upgrade of OfficeScan as a Service provisions in the following customer environments:

Running in Hybrid Mode (Registered OfficeScan as a Service to On-Premise Control Manager)
Currently managing agents running on following platforms: Windows XP, Windows 2003, Windows Vista, and Windows 2008

To prevent deploying Apex One agents to non-supported platforms, Trend Micro will deploy an OfficeScan as a Service hot fix first before upgrading customer provisions to Apex One™ as a Service.

Details

Upgrade ETA

December 12 — Perform maintenance on affected OfficeScan as a Service provisions to apply the hot fix that blocks agent upgrades on non-supported endpoints
December 19 — Perform OfficeScan as a Service to Apex One™ as a Service provision upgrade

For support assistance, please contact Trend Micro Technical Support.

Rating:

Category:

Upgrade

Solution Id:

1121697

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